Customer Support
Please select a Category to explore the Knowledge Base
We now provide chat Support. If you don't find your answer in our Knowledge base, please Sign In (or Sign Up to create an account if you don't have one) and contact our agents through chat by clicking on the bottom right "Chat" button
Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link
Editing a User in the GFI Accounts Portal
Change Primary User or Account Details Account In the GFI Accounts Portal
Removing a User in the GFI Accounts Portal
How to Remove Group Membership From a User
Changing Customer Login Details in the GFI Accounts Portal
See MoreWhy is the Whois tool not able to gather any information?
Monitoring LanGuard Operations with the Activity Monitor
Monitoring Remediation Operations
Using Impex Command Line Tool to Import and Export Scanning Profiles and Vulnerabilities Settings
Why is GFI LanGuard Unable to Enumerate Computers?
See MoreHow do I apply / sync the new license key in the current LanGuard installation?
Why does the LanGuard server say that License Expired even though Renewal was Purchased?
Why am I Getting 'Computer is Not Licensed' Error when Scanning?
Where can I find my license key and see license details and usage?
Unable to Renew Your GFI License
Unable to Activate a Product in GFI Unlimited Subscription
See MoreWhy does Windows update list patches that are not in GFI LanGuard?
GFI LanGuard 12.8 release notes
GFI LanGuard 12.7 release notes
Auditing Policies Configuration Wizard appearing in the wrong language
GFI LanGuard 12.6 release notes
Is LanGuard agent able to download Microsoft updates directly from the internet?
See MoreSecurity Applications Supported by GFI LanGuard
WMI Server: Access is Denied - DCOM hardening
Error: "The Microsoft Jet database engine cannot find the input table or query 'Updates'.
LanGuard does not detect individual Microsoft Office components
Can LanGuard allow a patch window before displaying vulnerabilities as high importance?
Can GFI LanGuard detect the log4j vulnerability (CVE-2021-44228)?
See MoreWhy is the “Cancel selected deployment” option grayed out?
.NET patches failing to install
Preventing the Windows 11 upgrade by LanGuard
Defect: Patching fails with error 'The network path was not found' on server with FQDN
Why is the Auto Download of Software Updates Not Working?
Resolving 'Incorrect function' error Deploying custom software like Office and Adobe
See MoreGFI LanGuard Requirements, Best Practices, and Configuration
Table "ProcessDetail" in GFI LanGuard database is very large
Why is LanGuard not downloading KB890830 latest version?
Why does the operationsprofiles.mdb file grow abnormally and LanGuard caches its copies?
Can scans be scheduled based on Location Attribute?
See MoreWhy is a patch marked as critical in GFI LanGuard but not on the manufacturer's site?
Error: 'Expression Too Complex' When Running a Scan in the Scanner Activity Window
Reports show "No records matching the current criteria were found!"
HTTP error 500.19 with error code 0x800700c1 when synchronizing with Central Management Server
Why does GFI LanGuard fail to install the agent on a remote computer?
Why are scanning and agent deployment not working after moving LanGuard to different server?
Is it possible to allow agents to update only when they are on a specific subnet?
Fixing Agent deployment issues after moving LanGuard server
Why are LanGuard Agent Updates on client computers being Postponed?
Why is Auto-Remediation Failing after Target Machine OS Upgrade?
See MoreTroubleshooting article: Agents over the VPN are not scanning
Using the "Refresh information now" option in the Dashboard
Why are few agents not scanning according to the schedule?
Why are some Agent scans and remediation taking hours after the migration?
Why are Agent scans stuck on "importing scan"?
Why are LanGuard Agents Scans Not Starting?
See MoreLanGuard installer is a numbered file
Outdated link to SQL in LanGuard installer
Can't deploy or install GFI LanGuard Agent after failed installation
LanGuard is unable to launch after I manually uninstalled agent
Resolving LanGuard runtime error 203
Resolving Troubleshooting Wizard Error "The scanning profiles database is not available"
See MoreWhy wont languard use more than ten scans worth of data in my reports?
Most Vulnerable Computers information missing from the Network Security Overview report
Why does LanGuard report erroneously list services as removed and applications as uninstalled?
Why does patch report contain no data after the GFI LanGuard upgrade?
Why does Another Scanner Detects Vulnerabilities while LanGuard Report Shows Nothing to Patch?
See MoreAdding computers to the Computer Tree
Why does the second domain not appear correctly?
Why are VPN computers taking two licenses?
Why does LanGuard console crashes when trying to synchronize with Active Directory?
Why did LanGuard not import the OU when synchronizing with AD?
Why are the changes to computer alternative credentials not saved?
See MoreLanGuard fails to download and install windows patch definitions
Why are there no new Vulnerabilities and Patches in Scanning Profiles for a long time?
Creating and Personalizing a Scanning Profile
Why are Some Patches Greyed Out in the Scanning Profile?
Configuring Vulnerabilities with Scanning Profile Editor
See MoreWhat Microsoft Exchange versions are supported for mobile device vulnerability assessment?
Configuring Mobile Devices with Microsoft Exchange Server in GFI LanGuard
Configuring Mobile Devices with Microsoft Office 365 in GFI LanGuard
Configuring Mobile Devices with Google Apps for Business in GFI LanGuard
Configuring Mobile Devices with Apple Profile Manager in GFI LanGuard
Why is LanGuard Unable to Gather Information on Mobile Devices Connected to Exchange Server?