Please select a Category to explore the Knowledge Base
We now provide chat Support. If you don't find your answer in our Knowledge base, please Sign In (or Sign Up to create an account if you don't have one) and contact our agents through chat by clicking on the bottom right "Chat" button
Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link
Editing a User in the GFI Accounts Portal
Change Primary User or Account Details Account In the GFI Accounts Portal
Removing a User in the GFI Accounts Portal
How to Remove Group Membership From a User
Changing Customer Login Details in the GFI Accounts PortalSee More
Why is the Whois tool not able to gather any information?
Monitoring LanGuard Operations with the Activity Monitor
Monitoring Remediation Operations
Using Impex Command Line Tool to Import and Export Scanning Profiles and Vulnerabilities Settings
Why is GFI LanGuard Unable to Enumerate Computers?See More
How do I apply / sync the new license key in the current LanGuard installation?
Why does the LanGuard server say that License Expired even though Renewal was Purchased?
Why am I Getting 'Computer is Not Licensed' Error when Scanning?
Where can I find my license key and see license details and usage?
Unable to Renew Your GFI License
Unable to Activate a Product in GFI Unlimited SubscriptionSee More
Security Applications Supported by GFI LanGuard
WMI Server: Access is Denied - DCOM hardening
Error: "The Microsoft Jet database engine cannot find the input table or query 'Updates'.
LanGuard does not detect individual Microsoft Office components
Can LanGuard allow a patch window before displaying vulnerabilities as high importance?
Can GFI LanGuard detect the log4j vulnerability (CVE-2021-44228)?See More
Why is the “Cancel selected deployment” option grayed out?
.NET patches failing to install
Preventing the Windows 11 upgrade by LanGuard
Defect: Patching fails with error 'The network path was not found' on server with FQDN
Why is the Auto Download of Software Updates Not Working?
Resolving 'Incorrect function' error Deploying custom software like Office and AdobeSee More
GFI LanGuard Requirements, Best Practices, and Configuration
Table "ProcessDetail" in GFI LanGuard database is very large
"An instance of GFI LanGuard is already running in another logon session!" when trying to open LanGuard
Why is LanGuard not downloading KB890830 latest version?
Why does the operationsprofiles.mdb file grow abnormally and LanGuard caches its copies?
Can scans be scheduled based on Location Attribute?See More
Why is a patch marked as critical in GFI LanGuard but not on the manufacturer's site?
Error: 'Expression Too Complex' When Running a Scan in the Scanner Activity Window
Reports show "No records matching the current criteria were found!"
HTTP error 500.19 with error code 0x800700c1 when synchronizing with Central Management Server
wsusscn2.cab download in program updates failing with error "A redirect request will change a non-secure to a secure connection"
Full Scan not detecting latest software updates
Software supported and detected by LanGuard
Stop LanGuard from pushing the latest updates in certain installed applications
Using LanGuard to deploy VC Redist packages
Resolving LanGuard Update Errors: "Error while reading remote file: The connection with the server was reset"See More
Why does GFI LanGuard fail to install the agent on a remote computer?
Why are scanning and agent deployment not working after moving LanGuard to different server?
Is it possible to allow agents to update only when they are on a specific subnet?
Fixing Agent deployment issues after moving LanGuard server
Why are LanGuard Agent Updates on client computers being Postponed?
Why is Auto-Remediation Failing after Target Machine OS Upgrade?See More
Error: 'You are unauthorized to access this area of GFI LanGuard Central Management Server.' While Accessing the Central Management Server Console
Troubleshooting article: Machines displayed in LanGuard Console are not visible in CMS
Why is the Central Management Server Application pool not running?
Why do CMS Reports not reflect scan results?
Why do I get vague error code 1603 when installing Central Management Server?
Resolving "Invalid certificate" CA Error for Connection between LanGuard and Central Management ServerSee More
Is GFI LanGuard affected by the log4j vulnerability (CVE-2021-44228)?
Is GFI LanGuard affected by the log4net.dll vulnerability (CVE-2018-1285)?
Why is GFI LanGuard running very slow and becomes unresponsive?
Why does GFI LanGuard 12 Attendant Service not start with the Error 1067?
Are there known issues with and antivirus / protection engines blocking GFI LanGuard or using a lot of CPU?See More
Troubleshooting article: Agents over the VPN are not scanning
Using the "Refresh information now" option in the Dashboard
Why are few agents not scanning according to the schedule?
Why are some Agent scans and remediation taking hours after the migration?
Why are Agent scans stuck on "importing scan"?
Why are LanGuard Agents Scans Not Starting?See More
Computer tab is blank after LanGuard is updated
Why are attributes or database missing after the migration of configuration and scanning profile to new server?
Can I Upgrade LanGuard Installation Using License Key Without Synchronization with GFI Account?
Do I need to uninstall LanGuard from the old server first so that the registration key will license the new server properly?
Resolving the LanGuard Upgrading Error: 'Failed to upgrade the database...'
Migrating GFI LanGuard to a New ServerSee More
LanGuard installer is a numbered file
Outdated link to SQL in LanGuard installer
Can't deploy or install GFI LanGuard Agent after failed installation
LanGuard is unable to launch after I manually uninstalled agent
Resolving LanGuard runtime error 203
Resolving Troubleshooting Wizard Error "The scanning profiles database is not available"See More
Why wont languard use more than ten scans worth of data in my reports?
Most Vulnerable Computers information missing from the Network Security Overview report
Why does LanGuard report erroneously list services as removed and applications as uninstalled?
Why does patch report contain no data after the GFI LanGuard upgrade?
Why does Another Scanner Detects Vulnerabilities while LanGuard Report Shows Nothing to Patch?See More
How to delete the .\gfi_temp hidden folder
Scan produces credential errors, but the credentials used are correct
'Missing patches scan; Yum package manager failed' Error When Scanning For Missing Patches
Resolving Detection Issues when Scanning MacBook
Resolving "Missing one of the required utilities: Expect or GDB or diff" Errors while Scanning Linux computer
Guiding on Using LanGuard for Linux Servers UpdatesSee More
Adding computers to the Computer Tree
Why does the second domain not appear correctly?
Why are VPN computers taking two licenses?
Why does LanGuard console crashes when trying to synchronize with Active Directory?
Why did LanGuard not import the OU when synchronizing with AD?
Why are the changes to computer alternative credentials not saved?See More
LanGuard fails to download and install windows patch definitions
Why are there no new Vulnerabilities and Patches in Scanning Profiles for a long time?
Creating and Personalizing a Scanning Profile
Why are Some Patches Greyed Out in the Scanning Profile?
Configuring Vulnerabilities with Scanning Profile EditorSee More
Why are Machines Not Getting Their Updates and Having Deployment Failures through the Agent Relay?
Moving the Repository Folder (Cache Directory) for the Relay Agent Servers
Reducing high bandwidth utilization when using Agent Relay
Finding out Which Server the Relay/Client Machine Is Pointing To
What Microsoft Exchange versions are supported for mobile device vulnerability assessment?
Configuring Mobile Devices with Microsoft Exchange Server in GFI LanGuard
Configuring Mobile Devices with Microsoft Office 365 in GFI LanGuard
Configuring Mobile Devices with Google Apps for Business in GFI LanGuard
Configuring Mobile Devices with Apple Profile Manager in GFI LanGuard
Why is LanGuard Unable to Gather Information on Mobile Devices Connected to Exchange Server?