The expected update for the supported by the GFI LanGuard third-party software is not displayed after the target machine scan is complete.
This article provides information regarding the list of supported 3rd party patches and shares the process for determining why a certain update/patch may not show up for the LanGuard remediation.
Refer to the complete list of the 3rd party Windows Application Updates that are supported by GFI LanGuard to verify whether the third-party software is present there. If the application is not on the list it is NOT supported by the GFI LanGuard.
Check the same list for the particular update you are expecting. If the update is listed there, proceed with the troubleshooting steps from the GFI LanGuard Is Not Detecting All Missing Patches article.
If the application is on the list and was previously supported, patch/update is present on the vendor website but is missing in our updates list, check when was it issued by the vendor. The new versions of the patch management database are published as frequently as twice a week. If the expected update was issued by the vendor only a day or two ago, wait for the next patch management database update and check the 3rd party Windows Application Updates list again.
For the not so recent updates, it is possible that a Content Update failure occurred. Such failures can occur due to changes on the manufacturer's website, links updated, or many other variables. Gather the target machine scanning results XML and contact GFI LanGuard Support.