Generated reports show the following message in report sections: No records matching the current criteria were found! ,although data is available for this report which can be seen in the scan results for the computer(s) or in the dashboard sections.
- GFI LanGuard 2014 R2 and later
- Microsoft SQL Server backend database
- All supported platforms
Please verify the following debug log file in C:\ProgramData\GFI\LanGuard 11\Debuglogs\lanss_v113_configtools.csv OR C:\Documents and Settings\All Users\Application Data\GFI\LanGuard 11\DebugLogs\lanss_v113_configtools.csv (on a Microsoft Windows 2003 class computer)
Search for the line similar to this:
If you find a match, please increase the Microsoft SQL command timeout per the following article: How to extend the Microsoft SQL timeout in GFI LanGuard
The reports in question may have queries that take a long time to process the available data and therefore it times out before a report is generated.