Overview
This article describes the steps on how to fix the error 'SQL database name:' when GFI LanGuard fails to connect to the SQL Server during an installation or upgrade.
Solution
This error generally occurs when the SQL Server Browser service is not enabled and running or cannot appropriately read and connect to the SQL Server. In rare cases, the error might be caused by the wrong SQL server name chosen from the dropdown list.
To verify the issue, start the installation or upgrade process, provide the SQL Server details required, and check that system fails to connect and displays the following error:
Instead of clicking OK, proceed with the steps below:
-
Open the Windows Services Manager by typing
services.mscon the Windows Run dialog ( press Windows key
+ R). -
Locate the SQL Server Browser service. Ensure that the Startup Type is set to Automatic.
-
Start the service (if it is not running) or restart the service (if it is currently running):
-
Return to the LanGuard installation/upgrade window and click Ok.
-
Verify that the correct SQL Server name was chosen from the provided list of servers discovered on the network. You can check this with the Microsoft SQL Management Studio's help - the correct SQL instance is the one with the LanGuard LNSSScanresults12 database.
-
Click Ok on the Database Configuration panel.
You can also test connectivity to the database using Open DataBase connectivity as described in our Testing Database Connectivity Using ODBC guide.
Testing
The installation or upgrade should proceed without encountering the error/prompt mentioned above. If the issue persists, the Windows event logs should have information on why the logon is failing. If nothing helps, contact GFI LanGuard Support.