Overview

You are experiencing synchronization issues between the Central Management Server (CMS) and LanGuard Server Console. Or, even though there is no error, the CMS is not synchronized with the GFI LanGuard server, and the information showing in the CMS does not match the information displayed in the LanGuard console.

Solution

The common root cause for such CMS data synchronization issues is that the Central Management Server outdated data is cached and needs to be purged.

1. Delete cached files on the GFI LanGuard Central Management Server:

   1. Log in to the server that hosts the GFI LanGuard Central Management Server.
   2. Ensure that the GFI LanGuard Central Management Server interface is closed.
   3. Stop all the GFI LanGuard services.
   4. Navigate to C:\ProgramData\GFI\LanGuard XX Server\Cache\DataCentralization where XX corresponds to the current GFI LanGuard version.
   5. Delete all files that are in that folder.
   6. Start all the GFI LanGuard services.

2. Delete cached files on the GFI LanGuard Server:

   1. Log in to the server that hosts the GFI LanGuard instance.
   2. Ensure that the GFI LanGuard console is closed.
   3. Stop all the GFI LanGuard services.
   4. Navigate to C:\ProgramData\GFI\LanGuard XX\Cache\DataCentralization where XX corresponds to the current GFI LanGuard version.
   5. Delete all files that are in that folder.
   6. Start all the GFI LanGuard services.

3. To force the sync, run a scan on the GFI LanGuard Server. Synchronization should be performed automatically once the scan completes.

In rare instances, after performing the above steps, it is possible to receive an error on the Synchronization Status with the Central Management Server. Usually, this occurs when the services are not stopped when performing the purge of the noted directories. If this happens, review the error encountered while synchronizing: Could not find a part of the path.

If the synchronization issue persists, there might be an issue with IIS. Check the IIS application pool user credentials and permission, and try changing it to the same service account that is running the GFI LanGuard services. Force the sync again by running a scan; synchronization should be performed automatically once the scan completes.

Testing

Navigate to the LanGuard console Configuration tab -> Configurations -> Central Management Server and check the Synchronization status. Then compare the data showing in the CMS with the information displayed in the LanGuard console. If the issue persists, contact GFI LanGuard Support.

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