Overview
This article provides information on how to buy, update, or renew the GFI LanGuard Licenses. It also provides correct team contacts to handle issues associated with licenses.
Diagnosis
GFI Software sells licenses to distributors, who sell them to resellers. And the end customers are purchasing, updating, and renewing licenses through GFI resellers.
Customers with a valid software maintenance agreement (SMA) and only looking for a free version upgrade can Upgrade License Keys using GFI Accounts Portal.
Solution
Contact your reseller with the license updating and renewal requests.
If you do not have a reseller or do not know whom to contact, refer to the links below to find GFI Software distributors and resellers (partners) across the world:
For the more complex licensing questions and issues, reach out to the correct team or our Support will help you to handle them.
Contacting the Correct Team Based on the Request Details
There are some aspects of license issues that are handled by GFI's Sales and Customers teams. The team email addresses and issues handled by each team are listed below.
Please provide the following information when emailing the teams:
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Customer ID
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License key
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Customer name
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Email address
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Description of the request
Customers Team
Requests handled:
- Version upgrades/downgrades
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Key amendments that do not need reprocessing
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Customer area account problems – password retrieval, unable to log in to the account, customer details amendment requests
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Issues related to license keys that are not working (this needs support's confirmation that there is a problem with the license key first);
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Anything related to reseller's applications (customer details, disabling duplicate accounts)
Sales Team
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New business and renewal purchase
- Temporary key extension approvals
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NFR requests approval
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Deal registration requests
- New channel partner assignment (for end-users)
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Contractual questions
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Channel Partner/Reseller Program (Gold/Silver/Bronze) queries
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Distribution discount queries
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Reseller or distributor sales and technical certificates
Finance Team
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Requests to resend credit notes already issued
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Requests to pay invoices
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Queries regarding statements/payments received
Testing
Apply the new Licensing key from the LanGuard console by opening Configuration -> General -> Licensing and clicking on Enter new license key...