This article explains the process of using the built-in Windows Problem Steps Recorder tool to record issues or undesired behavior for sending to the Support Team.
- Windows 7 and above / Windows Server 2008 and above
While troubleshooting, it is often helpful to visualize the issue as well as the steps which lead to it. Current versions of Windows out-of-the-box contain the Problem Steps Recorder (PSR) which can be used to create a series of screenshots by recording the exact steps you took when the problem occurred. PSR doesn’t record text that you type (such as a password), except for function and shortcut keys.
- Press the Start button and select Windows Accessories > Steps Recorder (in Windows 10 / Windows Server), or Accessories > Problem Steps Recorder (in Windows 7 or Windows 8.1).
- Select Start Record.
- Go through the steps to reproduce the issue for sharing with GFI Support Team.
- psr.exe automatically takes a screenshot whenever a mouse button or the keyboard is used.
- You can add comments for steps by clicking on the Add Comment button.
- You can pause and resume the recording at any time.
- Once the issue has been reproduced, click Stop Record.
- Review the record of the steps you followed to make sure it shows what you want it to show. Select Save, enter a file name and save the recording to disk.
- Provide the saved file to GFI Support Team along with other troubleshooting files and logs.
Note: The default number of screen captures is 25. If you need to record more than that, increase this number by selecting the down arrow next to the Help button > Settings > Number of recent screen captures to store.