Client computers fail to download patches through the assigned Agent Relay. The Remediation job details show errors 'Failed to download ...' and 'The system cannot find the path specified'.
Errors above are indicating that the Relay Agent is not able to serve the necessary files to the client machine(s).
Agents that are configured as Relay Agents act as caching points. Relay Agents download patches, definitions, and updates directly from the GFI LanGuard server or from an upstream Relay Agent and serve these files to all assigned client computers (both Agent-based and Agent-less).
There are several possible root causes for the 'Failed to download ...' error, follow the step below to address them:
Check whether remediation jobs succeed on the machines assigned to other Relay Agents or directly to the LanGuard server. If there are errors there as well, the problem is with the LanGuard server, try to Update LanGuard Server Manually and verify the Required Settings to Scan a Machine and Successfully Install Missing Patches Using GFI LanGuard.
If the downloads are failing only for the client machines assigned to a particular Relay, proceed with the steps below.
- Manually Test if the client computer can successfully download patches or updates through the Relay Agent.
- Verify the Relay Agent system and environmental requirements.
In the LanGuard server console go to Dashboard > Overview > Agent Status and check the Relay Agent status. If it shows any errors, click on the Agent Diagnostics... link in the same window and address the errors found.
- Through the Windows Control Panel check if the computer acting as Relay Agent had previously LanGuard main application installed on it. If that's the case, uninstall this old deployment from the Windows Control Panel, manually uninstall the agent, redeploy the agent and set it as a Relay Agent, and reassign the required client machines to it.
Run the Remediation job that was failing to download files and verify that is completes successfully. If the issue persists, contact GFI LanGuard Support.