Overview

You have configured and enabled patch auto-download; however, the patches are not downloading into the patch repository, and LanGuard console Activity Monitor shows nothing in the Software Updates downloads.

Solution

The absence of any auto-download activity can be caused by misconfiguration, the patch download queue issues, database problems, or the LanGuard installation corruption.

To address this:

1. Perform a manual update of the LanGuard server.
2. Verify that the patch auto-download configuration matches your expectations and is still enabled.
3. Ensure there are no disk space issues both on the LanGuard server and SQL server machines.
4. Follow the Maintain the Scan Results Database article to ensure that the backend database is in good shape and there is enough disk space.
5. Purge Patch Download History to eliminate potential download queue issues.

Give it time and check whether the required patches started to download. If there are no changes, you have to reinstall the LanGuard server completely:

1. If you need to keep the current configurations, export them.
2. Write down your license and database details.
3. Uninstall LanGuard via the Windows Control Panel and restart the server.
4. Check whether the GFI LanGuard XX Attendant service was removed successfully. If it is still there, remove it manually via the Registry and restart the server.
5. Disable antivirus and install LanGuard, strictly ensuring all the requirements and following the installation steps, including unblocking the installer.
6. If you exported the configurations, import them.

Testing

Give it time and check whether the required patches started to download. If the issue persists, contact GFI LanGuard Support.