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Why does patch report contain no data after the GFI LanGuard upgrade?

Author: Andriy Rybalchenko Updated

Overview

After updating to the latest version of LanGuard, you no longer see data in patch reports. At the same time, some other reports seem to have data.

 

Solution

The data for the reports are retrieved from the LanGuard backend SQL database. The empty report after the product upgrade may indicate database issues, data corruption, or an unsuccessful/partially successful upgrade if the installer wasn't unblocked or antivirus wasn't disabled before upgrading.

  1. Please ensure that the SQL server is running and accessible by an account with the sysadmin role by using the SQL Server Management Studio to connect to it or performing a general connectivity test.
  2. Check the free space on the server hosting the database and the current database size and fix any found issues there Maintaining the SQL Database Used by LanGuard article.

  3. Launch the LanGuard console, go to Configuration tab > General > Version information, and verify that the LanGuard version and build match your expectations. If it doesn't, then the upgrade actually failed, and you should reboot the server, disable antivirus, and upgrade LanGuard, strictly following all the steps, including unblocking the installer.

  4. If the build is correct, it is still possible that some configuration items failed to upgrade due to not unblocked installer or not disabled antivirus before the upgrade.

    In such cases, you have to reinstall the LanGuard server completely:

    1. If you need to keep the current configurations, export them.
    2. Write down your license and database details.
    3. Uninstall LanGuard via the Windows Control Panel and restart the server.
    4. Check whether the GFI LanGuard XX Attendant service was removed successfully. If it is still there, remove it manually via the Registry and restart the server.
    5. Disable antivirus and install LanGuard, strictly ensuring all the requirements and following the installation steps, including unblocking the installer.
    6. If you exported the configurations, import them.

 

Testing

Rerun the report. If the issue persists, contact GFI LanGuard Support.

 

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