Stephen White

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Activity overview

Latest activity by Stephen White
  • Stephen White created an article,

    Upgrading License Keys for GFI Products

    Overview This article provides information on upgrading your GFI license key to the current version.    Diagnosis Upgrading to a major release of any GFI product (for example, from version 10 to 11...

  • Stephen White created an article,

    Unable to Renew Your GFI License

    Overview Occasionally you will try to renew a license with a reseller and get no response and feel you have been trying to renew licenses for months.  This article gives instruction on who to conta...

  • Stephen White created an article,

    Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link

    Overview This article provides instructions on steps to take when you attempt to reset your password using the "forgot password, or need help logging in?" link and receiving the "An error occurred ...

  • Stephen White created an article,

    Unable to Activate a Product in GFI Unlimited Subscription

    Overview This article gives instructions for activating a product license key when using a GFI Unlimited subscription.     Diagnosis When logged into the Accounts Portal, whether you are an end use...

  • Stephen White created an article,

    Viewing Open Tickets in the GFI Support Portal

    Overview This article lists the steps for reviewing current tickets under my activities in the GFI Support Portal.     Prerequisites Access to the GFI Support Portal   Solution In a browser window...

  • Stephen White created an article,

    Editing a User in the GFI Accounts Portal

    Overview GFI Accounts Portal allows users that are members of the Accounts administrator groups to manage users for their account. By default, the primary contact for an account is a member of the ...

  • Stephen White created an article,

    Change Primary User or Account Details Account In the GFI Accounts Portal

    Overview The Primary user is called the account owner or account holder and is the original account user that is created with the account.  As a customer, you will need to make changes to the prima...

  • Stephen White created an article,

    Removing a User in the GFI Accounts Portal

    Overview GFI Accounts Portal allows users that are members of the Accounts administrator groups to manage users for their account. By default, the primary contact for an account is a member of the ...

  • Stephen White created an article,

    How to Remove Group Membership From a User

    Overview GFI Accounts Portal allows users that are members of the Accounts administrator groups to manage users for their account. By default, the primary contact for an account is a member of the ...

  • Stephen White created an article,

    Changing Customer Login Details in the GFI Accounts Portal

    Overview As a customer, you will need to make changes to users in the GFI Accounts Portal as employees come and go and fill different positions over time.  This article details the process for chan...