Overview

At times, the Central Management Server console does not open and synchronize - partially due to Access Denied errors. While launching the GFI LanGuard Central Management Server console, the following error message displays:

Access Denied You are unauthorized to access this area of GFI LanGuard Central Management Server.   Details You cannot access this page unless you have logged on correctly and been granted access by your IT Administrator.

This article describes how to resolve this error using the following two methods:

1. Adding New Authorization Rule
2. Manually Adjusting the Authorization to Add More Users

Process

Adding New Authorization Rule

1. Open the GFI LanGuard Central Management Server.
2. Go to Settings > Users.
3. Click Add new authorization rule.
4. Insert a User or a User Group that is part of the Domain environment using the following format: <DOMAIN>\<User>.
5. Select Can register new sites.
6. Click Save.
7. Enter the username and password to join the GFI LanGuard Central Management Server.
8. Click OK.

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Manually Adjusting the Authorization to Add More Users

Alternatively, you may not have access to the console to log in and add new users. Please see the steps below to adjust the authorization to add more users manually.

1. Close the LanGuard and Central Management consoles.
2. Stop the GFI LanGuard Services.

• Go to Start > Run > type services.msc > hit Enter.
• Open Notepad as an administrator.
• Open the following folder:
  
  

  C:\ProgramData\GFI\LanGuard 12 Server\authorization.xml

• Replace the Domain\username, as shown below, with the service credentials you are using for the GFI LanGuard services.
  
  
• Save the authorization.xml file.
• Restart the GFI LanGuard Services that were stopped in step 2.
• Open the Central Management Server console.
• Log in using the service credentials and then complete the above process to add additional users.

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