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Why am I getting 'A certificate chain processed' error when scanning?

Overview

When you scan computers running legacy Microsoft products, Windows 7 and Windows Server 2008/R2, you are getting an error message "A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider."

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Solution

This is an error returned by Windows. It is caused by Microsoft's decision in late July 2020 to discontinue Windows Update for SHA-1 based endpoints. In other words, older Windows devices that have not updated to SHA-2 no longer receive updates through Windows Update.

To find out more about the Windows devices impacted and how to update them to SHA-2, please refer to the Microsoft article Windows Update SHA-1 based endpoints discontinued for older Windows devices.

 

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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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