Overview

This article guides you on how to troubleshoot issues with WMI (Windows Management Instrumentation) messages.

 

Process

  1. Type the below command on the GFI Product server in the command prompt:
wmic /node:REMOTEIP /user:Administrator cpu get loadpercentage
  1. Enter the password.

This command will return the CPU usage of the machine, if it works, it means the WMI is working properly.

NOTE: Please ensure that you are logged in as the account being used to conduct the check/scan.

 

 

Another method:
  1. Login to the GFI Product Server using the credentials you are attempting with the check/scan.
  2. Go to Start > Run and type mmc.
  3. Go to File > Add / Remove Snap-in and click Add.
  4. Select WMI Control > Add.
  5. Choose Another Computer and enter the IP Address of the remote server.
  6. Select Finish and close the Add/Remove Snap-in Dialogue box.
  7. Expand WMI Control and right-click on the WMI Control Node > Properties.
  8. Right-click on My Computer and choose Manage.
  9. Expand Services and Applications to WMI Control.
  10. Right-click on WMI Control and choose Properties; this should show the target machine's WMI Properties.
Should the above tests prove unsuccessful, here are some references you may use: