GFI Support Home Start a conversation Sign in
Start a conversation
  1. GFI LanGuard
  2. Articles
  3. Public Articles

Resolving Agent Connection Issues in GFI LanGuard 12.3

Overview

The error "Agents not connecting to the console after updating to GFI LanGuard 12.3" is primarily caused by the GFI LanGuard 12 Attendant Service running as Local System Account without SQL Server access, leading to agent management failures. Additionally, an expired hardcoded agent-specific license in versions 12.13 and below prevents updates. This article outlines the necessary steps to resolve these issues.

Solution

Follow these steps to resolve the agent connection issues:

  1. Verify and Update Service Account Permissions:
    1. Open SQL Server Management Studio on the GFI-SERVER2.
    2. Connect to .\SQLEXPRESS.
    3. Expand Security > Logins.
    4. Right-click Logins > New Login...
    5. Add login name: NT AUTHORITY\SYSTEM.
    6. Go to User Mapping tab, check the LNSSScanResults12 database, and grant db_owner role.
    7. Click OK and restart the GFI LanGuard 12 Attendant Service.
  2. Change the Service Account (Preferred):
    1. Open Windows Services (services.msc).
    2. Find GFI LanGuard 12 Attendant Service.
    3. Right-click > Properties > Log On tab.
    4. Change from "Local System account" to "This account".
    5. Enter: CNB\aomega (the same account used by your other LanGuard services).
    6. Enter the password for this domain account.
    7. Click OK and restart the service.
  3. Deploy License Update Script:
    1. Download and modify the deploy_agent_license.bat file and add your license key.
    2. Deploy the script to the entire network.
    3. Verify that agents begin receiving updates and connecting properly.

Verification: Ensure agents appear correctly in the console and confirm that they are receiving updates and connecting properly.

Note: If the issue persists, further investigation or direct intervention may be required.

Frequently Asked Questions

1. How do I know if this error applies to my situation?
If you are experiencing issues with agents not connecting to the console after updating to GFI LanGuard 12.3, and you cannot uninstall or remove them, this error may apply to you.
2. What should I do if the standard solution doesn't work?
If the issue persists after following the recommended steps, further investigation or direct intervention may be required. Please provide fresh logs from the server and agent for further analysis.
3. How can I verify if the agents are connecting properly after applying the fix?
Check the console to ensure agents appear correctly and verify that they are receiving updates and connecting properly.
Choose files or drag and drop files
ai_initiated
atlas_studio
kb_automation
Was this article helpful?
Yes
No

  1. Priyanka Bhotika

  2. Posted

Comments