Articles

Services crashing/stopping Communication server issues Apache vulnerabilities/upgrade questions Serverside high CPU usage

• The GFI LanGuard console hangs without Error

  Answer PROBLEM The GFI LanGuard console hangs without displaying any error message. Consulting the EventViewer - Application log you see the Error (1002) : The program LanGuard.exe stopped interacting...

• The GFI LanGuard Attendant Service fails to start and the dashboard shows 'invalid license'

  Overview The GFI LanGuard Attendant service (lnssatt.exe) will not start with the error 1067, and the dashboard fails to load with an 'invalid license' error. Diagnosis The symptoms above usually indi...

• The GFI LanGuard Attendant service (lnssatt.exe) is using up a lot of CPU

  Answer PROBLEMThe GFI LanGuard Attendant service (lnssatt.exe process) is using unusally large amounts of CPU. ENVIRONMENT GFI LanGuard All supported environments SOLUTION Check the Patch Auto-downloa...

• Removing GFI LanGuard Manually via the Registry

  Overview There are cases when the GFI LanGuard server or agent cannot be uninstalled normally. This article provides detailed instructions on how to remove the LanGuard manually. Diagnosis There are r...

• When will GFI update the LanGuard Apache web server since it has security vulnerabilities reported?

  Overview GFI LanGuard's integrated Apache HTTP server installed version is often reported as being outdated or is flagged for having known security vulnerabilities. Our Engineering team is already wor...

• Resolving the LanGuard Error 'Communication server is not running'

  Overview You keep getting alerts in the GFI LanGuard console that the 'Communication server is not running.' While this error is displayed, you may encounter other issues with deployments failing to d...

• Error: "Communication server not running"

  Overview This article provides the solution for the Communication server not running error that appears when the event log shows Faulting module name: 'MSVCR100.dll' or 'MSVCR120.dll.'   Identifying t...

• Why is GFI LanGuard Attendant Service Not Starting, Keeps Stopping or Crashing?

  Overview GFI LanGuard Attendant service (lnssatt.exe) is not starting, can not be restarted, randomly stops working, or crashing with the errors in Windows Event logs.  One of the following error mess...

• LanGuard Services and Components

  Overview This article provides information about the services and components of GFI LanGuard. After reviewing this article, you will: Learn what services and components are installed by the GFI LanGua...

• Resolving GFI LanGuard Troubleshooter Wizard Error 'The Attendant Service user does not have administrator privileges'

  Overview After the recent LanGuard installation or service account change, you are facing error messages when starting the program. The GFI Languard Troubleshooter Wizard indicated one of the followin...