Overview

You have migrated the LanGuard server, and on a handful of computers, the Agent scans took several hours to complete.

Solution

Most commonly, such a long scanning time is caused by the missing antivirus exclusions or the agent updates, as this is the first step before any agent scan is initiated. Some of the configuration files may have become corrupted during the migration for the target agents.

1. Ensure protection engines and firewall exceptions are set according to the KB article Recommended Settings for Best Performance in GFI LanGuard.
2. Once the exceptions are in place, Update LanGuard Manually and rerun the scan(s).
3. If it is still taking several hours to complete, then for the affected computers, please, uninstall the agent, wait for it to uninstall, and redeploy it again from the console.

Testing

Rerun the scan(s). If the issue persists, contact GFI LanGuard Support.