Articles

License general questions and troubleshooting

• Obtaining a GFI LanGuard Subscription

  Overview This article provides information on how to obtain a GFI LanGuard subscription required for product installation. Diagnosis During the GFI LanGuard installation, you are requested to key in y...

• Converting GFI License to Unlimited

  Overview Customers that already have another subscription type with GFI can also benefit from GFI Unlimited. For an existing customer to utilize a GFI Product through their GFI Unlimited subscription,...

• Contacting GFI Sales

  Overview This article describes how to reach out to the GFI Sales Team for any queries within their scope of support.   Prerequisites Be prepared to provide the following information: The name and com...

• Finding Authorized GFI Resellers and Distributors

  Overview GFI sales uses a reseller model for distributing software.  Customers will purchase through a reseller to obtain GFI products.  Customers would also use resellers to perform license renewal f...

• Unable to Activate a Product in GFI Unlimited Subscription

  Overview This article gives instructions for activating a product license key when using a GFI Unlimited subscription.     Diagnosis When logged into the Accounts Portal, whether you are an end user o...

• Unable to Renew Your GFI License

  Overview Occasionally you will try to renew a license through a reseller and get no response and feel you have been trying to renew licenses for months.  This article gives instructions on who to cont...

• Where can I find my license key and see license details and usage?

  Overview This article provides information on where you can find your license key and details such as the license type, number of nodes, and the expiration date, as well as current usage in the GFI La...

• Why am I Getting 'Computer is Not Licensed' Error when Scanning?

  Overview Client scanning is not working properly as one or more computers are showing up with computer is not licensed error in the scanning operations results.   Solution Computer is not licensed err...

• Why does the LanGuard server say that License Expired even though Renewal was Purchased?

  Overview Subscription renewal was purchased before the existing license expiration, yet the LanGuard server now shows the license expired.   Solution After you renew the subscription, your reseller pr...

• How do I apply / sync the new license key in the current LanGuard installation?

  Overview You purchased additional licenses to cover more nodes or renewed your license with the GFI Trusted Partner and would like to input the new license key into the existing LanGuard installation....