Articles

Installation troubleshooting Deployment Scenarios Secure environment installation Uninstallation or Manual removal

• Resolving the 'SQL database name' Error when Installing or Upgrading LanGuard

  Overview This article describes the steps on how to fix the error 'SQL database name:' when GFI LanGuard fails to connect to the SQL Server during an installation or upgrade.   Solution This error gen...

• Resolving the Installation/Upgrade Error 1920: 'Service 'GFI LanGuard 12 Service' (gfi_lanss12_winservice) failed to start...'

  Overview While installing or upgrading to the GFI LanGuard 12 or above version, the following error appears: Service 'GFI LanGuard 12 Service' (gfi_lanss12_winservice) failed to start. Verify that you...

• Fixing GFI LanGuard Broken Installation or Failed Upgrade

  Overview GFI LanGuard failed to install or upgrade correctly, or become corrupted, and some of the following errors appear: Console and Services do not start or unexpectedly stop Tasks and Program Upd...

• GFI LanGuard Installation

  Overview This article covers the GFI LanGuard Installation component. After reviewing this article, you will: Know on which operating systems LanGuard can be installed. Understand the installation pro...

• Where can I download the latest LanGuard installer version, trial, or an earlier release?

  Overview You can't download the latest GFI LanGuard installer from https://upgrade.gfi.com/, are looking for the link to one of the earlier product releases, or requested a trial and but not downloade...

• What Deployment Scenario is Recommended for my Environment?

  Overview This article provides information, recommendations, and the best practices for various LanGuard Deployment Scenarios and guides you on how to choose the right one for your environment.   Info...

• Service credentials provided during installation are not accepted by the GFI Installer

  Answer PROBLEMWhilst performing the installation of your GFI solution, you are requested to specify which credentials will be used by the service. When the credentials are specified one of the followi...

• Error 1603 when installing GFI LanGuard

  Answer Problem The installation of GFI LanGuard fails and displays error 1603. Environment GFI LanGuard All supported environment Possible causes This is a generic error which can have different cause...

• Installing GFI LanGuard

  Overview This article provides information about the GFI LanGuard installation and the required prerequisites. Diagnosis To install the GFI LanGuard, it is necessary to meet the prerequisites describe...

• Resolving Troubleshooting Wizard Error "The scanning profiles database is not available"

  Overview The Troubleshooter wizard identified the issue The scanning profiles database is not available. This article describes how to diagnose and troubleshoot this issue. Solution Browse to the Shar...