Articles

Dashboard usage questions Working with Computer Tree Syncing with Directory Services issues Attributes questions

• Adding PCs from another domain

  Overview You want to add computers from another domain, but it is not expanding in the Add more computers Wizard.   Solution When adding computers through the Computer Tree, LanGuard will be attemptin...

• Are there AD Synchronization OU filtering capabilities?

  Overview You want to filter which OUs are synchronized from Active Directory.   Solution This is not a current feature of LanGuard. As an alternative, depending on your environment, you may want to op...

• Why are the changes to computer alternative credentials not saved?

  Overview You've noticed that some computer objects have incorrect alternative credentials configured or have no password, but when you uncheck Authenticate using checkbox, the change is not saved, and...

• Why did LanGuard not import the OU when synchronizing with AD?

  Overview You synchronized the LanGuard console with AD; however, it did not import the OU. Resync completes without any change, and the option to delete the imported groups is greyed out.   Solution T...

• Why does LanGuard console crashes when trying to synchronize with Active Directory?

  Overview Whenever you synchronize with AD, the LanGuard console crashes. When you start the program again, you can see that Active Directory synchronization wasn't completed.   Solution The issue may ...

• Why are VPN computers taking two licenses?

  Overview You are trying to push agents to any new laptops. Due to a change in the working model, computers are on a VPN now, and they keep doubling up and taking two licenses.   Solution LanGuard reso...

• Why does the second domain not appear correctly?

  Overview You cannot get the second domain to appear correctly neither in the Computer Tree nor in the auto-remediation wizard to patch the computers.   Solution The issue of getting the second domain ...

• Adding computers to the Computer Tree

  Overview You may wish to add new machines to the LanGuard Dashboard. Solution To add a new computer to the Dashboard, right-click on a node in the Computer Tree, and select Add more computers: In the ...

• Why does LanGuard continue to show that a system has a reboot pending even though it was rebooted and scanned?

  Overview You have a machine that shows an exclamation mark next to the name in the Computer Tree. LanGuard says that a reboot is pending. Checking the Dashboard > Overview tab, you see the following m...