Articles

Agent scanning failures Agent scans scheduling Agent scans detection issues Running manual Agent scans

• Can Agents Scan and Send Results over VPN to LanGuard Server Only by IP?

  Overview Your client machines have only VPN connectivity, and it is not possible to resolve the machine hostname into an IP address. You want to know whether it is possible to scan client machines in ...

• Why does Agent Status on some computers show 'Last result received' long time ago?

  Overview Even though scans are scheduled to run every day, Agent Status on some computers shows that the last result received was days or months ago.   Solution The most common reason for this issue i...

• Why is the Agent not working, and the diagnostic result is that it was stopped / disabled?

  Overview The agent is installed on the target machine, but no results have been sent for a long time. The result of the agent diagnostic was that the GFI LanGuard Attendant Service is stopped/disabled...

• Can I reboot PCs with agents after a scan with no remediation required?

  Overview You want to scan a computer and then reboot it once the scan is completed, without the remediation. Solution In the current version of LanGuard, this functionality is available only among the...

• How can I find the exact next date for the Scheduled Agent Scanning?

  Overview You have set a new Agent scan schedule and want to know whether it is possible to know the next date it will run without calculations. Solution Agent scans run on a schedule determined by you...

• Why does wsusscn2.cab need to present and updated on all agents? 

  Overview You want to know why the wsusscn2.cab needs to present on all machines with the Agents installed and why this file needs to be updated.   Solution LanGuard is using the Windows Update Agent (...

• Resolving issue with Agent scan stuck at awaiting first scan

  Overview The agent scan is not working for a machine, and the Agent status in the dashboard is showing as awaiting the first scan. The custom scan from the LanGuard console is working without any issu...

• Resolving LanGuard scans not reporting security patches

  Overview LanGuard Agent scan shows high vulnerabilities but no Microsoft security patches to remediate.    Solution The possible reasons for the LanGuard Agent scan not reporting Microsoft patches are...

• Why am I receiving "Antispyware/antivirus real time protection is disabled"?

  Overview You are receiving Malware Protection Vulnerability Antispyware/antivirus real time protection is disabled for some of your endpoints. Windows Defender is indeed disabled on endpoints; however...

• Why are LanGuard Agents Scans Not Starting?

  Overview You have an issue with an Agent scheduled daily scans, or those initiated by right-clicking on Agents to refresh information, not starting. At the same time, the manual console scans are work...