Articles

Agent scanning failures Agent scans scheduling Agent scans detection issues Running manual Agent scans

• Why are Agent scans stuck on "importing scan"?

  Overview Some of your Agent scans are stuck on importing scan status in the Activity Monitor.   Solution This isn't a scanning error as the scan results are already gathered and are being transferred ...

• Why are some Agent scans and remediation taking hours after the migration?

  Overview You have migrated the LanGuard server, and on a handful of computers, the Agent scans took several hours to complete.   Solution Most commonly, such a long scanning time is caused by the miss...

• Why are few agents not scanning according to the schedule?

  Overview Some of the computers you have the agent installed on do not scan according to the schedule set up.   Solution As the scheduled scans are not starting for only a few of the computers, this us...

• Using the "Refresh information now" option in the Dashboard

  Overview You may be wondering how to use the Refresh information now option in the Dashboard, and how it differs from performing a Full Scan. Information The Refresh information now option can be acce...

• Troubleshooting article: Agents over the VPN are not scanning

  Overview You may notice that Agent scans are not working over the VPN, while scans on other machines are working properly. Failing scans may be showing the error The RPC server is unavailable. Workflo...