Articles

Remediation job failures Configuring Software Categories Automatic/Manual Remediation Custom Software Deployment Third-Party Software Updates Uninstalling Software Updates

• Timeout Error Displayed When Deploying Adobe Patches

  Overview This article describes the process to follow when a timeout error is displayed when deploying Adobe patches. Reviewing logs, you will find something similar to the entries below: 6/30/2011 15...

• Why is the Remediate button greyed out?

  Overview You have security vulnerabilities but cannot remediate them - the Remediate option under Remediation Actions in the LanGuard  Dashboard is greyed out. The relevant KB/patches are approved for...

• Scans with Auto-Remediation Enabled Show 'Yes, No Action Was Performed' in GFI LanGuard

  Overview A Scheduled Scan with auto-remediation completes with the following message being seen in the Activity Monitor tab: Status: Completed. Remediation enabled: Yes - no action was performed.   En...

• Resolving Remediation Jobs Stuck at 'Awaiting Start' Status

  Overview You are unable to remediate updates and deploy patches, and the remediation jobs are stuck with 'Awaiting start' status in the GFI LanGuard console Remediate tab.   Solution Remediation Jobs ...

• Resolving 'The network path was not found' and 'Remote registry failed' Errors when Scanning or Deploying Patches / Custom Software with LanGuard

  Overview The GFI LanGuard is not able to scan the target machines, remediate, or cannot deploy custom software to computers, getting below error(s) in the Scanning / Remediation details: The network p...

• Resolving 'The network name cannot be found' Remediation Error

  Overview The GFI LanGuard server remediation of the client machine keeps failing with 'The network name cannot be found' error when deploying updates.   Solution There are several possible causes for ...

• Manually Testing if an Agent Can Download Patches or Updates

  Overview When the agents have issues with getting patches or updates from the GFI LanGuard server or the Relay it is possible to manually test if the files can be accessed from the agent machine. Diag...

• Stopping Remediation Job that is Already Running

  Overview A started remediation job is unable to be stopped in the 'Running' state. This article provides information on how to stop the already running remediation.   Solution The Remediation or Custo...

• Removing Unauthorized Software with GFI LanGuard

  Overview You would like to use GFI LanGuard to manage the installed applications and remotely uninstall unauthorized software network-wide or on the selected target computer(s). This article also desc...

• Removing Patches Installed on a Machine Using GFI LanGuard

  Overview This article guides you on how to remove patches installed on a machine using GFI LanGuard. Process Scan missing patches using Scanning Profile; make sure to include non-Microsoft patches as ...