Articles

Remediation job failures Configuring Software Categories Automatic/Manual Remediation Custom Software Deployment Third-Party Software Updates Uninstalling Software Updates

• Microsoft Patch Severity Levels

  Overview This article provides information on how Microsoft defines its patch severity levels.   Information Microsoft defines its patch severity levels as follows:  Rating Definition Critical A vulne...

• Changing the Warning Message "Performing Administrative Tasks" on GFI LanGuard

  Overview By default, whenever GFI LanGuard has to perform any action on a Client machine, such as installing a new patch, the user is warned of this activity by the following message: Warning!! GFI La...

• Third-Party Applications Are Upgraded Automatically in GFI LanGuard

  Overview GFI LanGuard is automatically performing major version upgrades of third-party software. Environment GFI LanGuard  Root Cause By default, this field is not checked in GFI LanGuard. Resolution...

• Resolving Remediation/Patch Deployment Error "The service did not start due to logon failure"

  Overview When the remediation job or auto-remediation starts deploying patches to a target machine, the following error is encountered:  The service did not start due to a logon failure. Solution The ...

• Resolving Remediation Error 'The server process could not be started because the configured identity is incorrect'

  Overview Remediation is not working for some of the machines, and the job details display an error: Error: The server process could not be started because the configured identity is incorrect.   Solut...

• Unable to Remediate with GFI LanGuard: Error: "The RPC Server is too busy to complete this operation."

  Overview You receive the following error when attempting to remediate: Error: RPC Server Is Too Busy to Complete This Operation NOTE: You also cannot view the Windows Event Viewer from other machines....

• Error: 'Failed: Access Denied' under Progress Details when attempting to perform a patch deployment

  Answer PROBLEM When attempting to perform a patch deployment, you receive the following error message under Progress Details:   Failed: Access Denied ENVIRONMENT GFI LanGuard All supported environment...

• Does GFI LanGuard support uninstalling patches and applications?

  AnswerGFI LanGuard can attempt to uninstall any software application or patch that the vendor supports the removal of if the vendor has added an uninstall string to the registry during the installatio...

• Does GFI LanGuard remediate OVAL, CVE and other vulnerabilities? ( ONLY)

  Answer YES and NO. LanGuard will remediate CVE/OVAL vulnerabilities that are related to patches of supported applications. It WILL NOT remediate vulnerabilities of unsupported applications OR vulnerab...

• Do updates to the vulnerabilities database overwrite my custom vulnerabilities?

  Answer When upgrading to a new build or version of GFI LANguard, it is possible to decide whether to: Replace custom vulnerabilities Rename customer vulnerabilities Keep the old vulnerabilities When n...