Articles

Remediation job failures Configuring Software Categories Automatic/Manual Remediation Custom Software Deployment Third-Party Software Updates Uninstalling Software Updates

• Why does Vulnerability Still Show Up for a Number of Computers after Exclusion / Ignoring?

  Overview A missing patch or vulnerability is configured to be ignored for a group of machines or the entire network tree, yet it still shows up for a number of computers in the dashboard. Or vulnerabi...

• Fixing Remediation and Auto-Remediation Jobs that are Not Finishing with Job Status Stuck "Running"

  Overview The Remediation or Auto-Remediation jobs are running for a long time since the last scheduled scan triggered them, and their status in the LanGuard console is still 'Running' with no progress...

• How can we Deploy Previous Windows 10 Feature Updates to Client Machines Using LanGuard?

  Overview You are working on updating Windows 10 machines and would like to use LanGuard to deploy one of the previous Windows 10 Build Feature Updates (1903, 1909, etc.), but the LanGuard console reme...

• Why are Reports not Matching to What Was Installed the Previous Day?

  Overview The next day after running the remediations you generate reports and the patches already installed the previous day are not showing there.   Solution The most common root cause for such a sit...

• How do I Deploy Custom Software or Install Program Using Msiexec via LanGuard Remediation Job?

  Overview You are trying to install a program or deploy a custom MSI package remotely via the GFI LanGuard remediation job using the msiexec Windows installer with silent deployment parameters.   Solut...

• Why are the end-users getting LanGuard admin "Performing administrative tasks" pop-ups which should be disabled?

  Overview Suddenly end-users are getting pop-up messages Warning!! GFI LanGuard is now performing administrative tasks..., even though these notifications are disabled in the auto-remediation configura...

• Why are False Positive CVE-2019-1043 and CVE-2019-0765 High Security Vulnerabilities Detected by Scans?

  Overview GFI Languard scans are reporting that servers and client end nodes are vulnerable to High Security Vulnerability CVE-2019-1043, or CVE-2019-0765, or CVE-2020-0744, or CVE-2018-0886, but when ...

• Why is LanGuard Not Recognizing Protection Engine / Antivirus / Anti-Malware / Antispyware Software When Scanning?

  Overview Full LanGuard console or Agent scan on client systems is reporting no antivirus / anti-malware on the servers and workstations, or shows that antispyware module needs to be enabled, but you a...

• Why are scan results not reporting properly and Remediation Center is showing patches / vulnerabilities already remediated or installed updates?

  Overview GFI LanGuard scan results incorrectly update the client machines information. The Remediation Center shows available patches for deployment and updates to install, and reporting on vulnerabil...

• Why is LanGuard not remediating automatically?

  Overview You configured automatic remediation, all LanGuard services are running, agents are scanning, but there is no auto-remediation activity in the LanGuard server console - remediation jobs are n...